Support & Operations

Ensure operational readiness

Schchara offers maintenance and support for all developed solutions and products. Our technology experts are also on hand to help companies with questions and problems regarding Microsoft SharePoint and Project as part of 2nd and 3rd level support - quickly and competently. Because they have the same expertise that was incorporated into the development of the solution. Thus every question can be answered and every problem solved.

Professional support helps companies to maintain developed processes, promotes knowledge transfer to internal support staff and increases user satisfaction.

Support & Service Desk

Operational reliability and integrated system and user support must be guaranteed, as must system stability. Regular system maintenance activities are just as much a part of these tasks as the handling of any errors or user problems. Our Service Desk takes over the support after an initial on-site appointment. Requests are then processed according to defined support processes (based on ITIL) and prioritization

Onsite & Software Support

After the introduction of an IT solution, compliance with developed processes, knowledge transfer to internal support staff and user satisfaction are critical tasks for success. Many companies want sustainable and competent on-site support. We provide our customers with exclusive on-site support specialists. They take over all maintenance and monitoring tasks and, if required, support the development of new support structures and the creation of knowledge databases.

Project Management Software

We implement tailor-made software solutions that make project management even more successful.

Digital Workplace

With uniform, networked and location- independent platforms, we support companies in significantly increasing their work efficiency.

Cloud & Digital Platforms

We introduce digital cloud technologies into businesses to drive digital transformation.